PLEASE NOTE THAT WE DO NOT EXPORT TO OTHER COUNTRIES, WE CURRENTLY DO BUSINESS IN CANADA ONLY

ORDERING AND OTHER INFORMATION

HOW TO PLACE AN ORDER

You can order in three ways: phone, fax or Email. We need the catalog number, a brief description of the product, the quantity you need, and a purchase order number. There is no minimum order, and no small order charge. Materials currently in stock will be shipped the same day if the order is received before 12:00 PM AST.

PAYMENT

If you do not have a Ferris Chemicals account, payment must accompany your order; we accept VISA, MasterCard, American Express, and JCB. For ease in ordering, we recommend that you set up an account, which involves completing a credit application. Approval is normally granted within one working day of receiving the credit application. Terms of payment are 30 days net with established credit unless otherwise arranged. For late payments, a 1.5% interest charge is added to the unpaid principal. For accounts with balances outstanding more than 30 days shipments will be suspended until such balances are paid in full.

PRICING

Prices are current at time of printing. All prices are in Canadian funds; GST/HST is added where appropriate. Prices are subject to change without prior notice due to manufacturer increases and/or currency fluctuations. For current prices please call us at 1-877-672-2709.

SPECIFICATIONS

Product specifications listed in this catalog are current at the time of printing and are subject o change without prior notice. For the most up-to-date product specifications please call us at 1-877-672-2709.

PACKAGING & LABELLING

All chemicals are packaged in appropriate containers and labeled in strict compliance with WHMIS legislation. An MSDS is provided the first time that you order a chemical. Expiration dates for certain chemicals are clearly shown and use beyond this date is not recommended.

SHIPPING

All goods are shipped FOB Saint John, NB, unless otherwise arranged. Shipping charges will vary depending on the destination and weight of the order, typically they will be between $10 and $30; freight charges and any special packaging charges are prepaid and added to the invoice. Backordered items are shipped and invoiced separately as they become available. Products are shipped in full compliance with Transportation of Dangerous Good Regulations. A surcharge may be added to certain hazardous materials.

SAFE HANDLING AND USE OF CHEMICALS

It is the sole responsibility of the buyer or user of chemicals purchased from this catalog to do so in a safe manner. Our chemicals are to be used only by qualified individuals properly trained in their use and potential hazards. It is the users responsibility to familiarize themselves with Material Safety Data Sheets (MSDS) and product labels for proper safety precautions.

WARRANTY

Ferris Chemicals will replace or credit any product that fails to meet published specifications or is materially defective in any way. Ferris Chemicals makes no other warranty of any kind either expressed or implied including the implied warranty of merchantability and fitness for a particular purpose. Ferris Chemicals will not be liable for an amount in excess of the purchase price of a product in respect of which any claim is made. We do not recommend the use of any chemical beyond the expiry date.

REPORT OF DAMAGED GOODS AND RETURN OF ITEMS

Procedure

Please inspect your shipment upon receipt. If the shipment appears damaged or is short, have the carrier make a note on the freight bill and call us immediately. Please retain all boxes and packing materials in cases of damage.

You must obtain a Return Authorization Number (RAN) from our Customer Service Department before returning any item. The RAN must appear on all documentation in regards to the returned item(s). Items returned without proper authorization may be refused and returned to the customer Collect. Authorized returns must be made within 30 days of issuance of the RAN. Certain items are not returnable for credit, these items include:

- Reagents and standards that are past their expiry date or too close to the expiry date to be resold.

- Items that have been opened and/or used.

- Special orders and custom products.

- Refrigerated products.

- Books or software.

- Equipment removed from the original packaging.

- Items purchased from another vendor on the customer's behalf unless Ferris Chemicals Limited can return them to said vendor for a full credit.

- Discontinued items.

- Products not purchased from Ferris Chemicals Limited.

Restocking Charge

Returns are subject to a 20% restocking charge.

Return of Hazardous Materials

Any return involving a hazardous material must be shipped in strict accordance with Transportation of Dangerous Goods regulations.

CUSTOM MANUFACTURING

Custom made solutions are a specialty that we offer in addition to our line of standard solutions and indicators. If you have a need for a specific solution, a proprietary formulation, or particular packaging size contact us and we will work with you to develop it swiftly and economically. Please note that once work begins on a custom solution order it may not be cancelled.

STANDARD SOLUTIONS

- All of our reference standard solutions are tested with materials that are traceable to N.I.S.T. standard reference materials.

- All volumetric solutions are supplied with Certificates of Analysis upon request and expiration dates where applicable.

- All volumetric solutions are offered in a wide range of package sizes. If what is listed does not meet your requirements, contact us and we may be able to offer alternate package sizes.

NOTE: Products are sold for laboratory or industrial use by trained personnel only. Products and related safety information are delivered in good faith; Ferris Chemicals Limited is not responsible at any time for unsafe use, or misuse, of chemicals purchased from the company.

For general information please Email us at: info@ferrischemicals.com

For orders please Email us at: sales@ferrischemicals.com

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